Run into a problem you are not sure how to solve?
At BCSoft we are dedicated to making sure you are able to enjoy
all the BCSoft games. If you are having trouble getting one of the
games to run on your system, use any of the following suggestions,
or, if that doesn't resolve the issue, please feel free to post it
in our discussion forums and we'll do our best to fix the problem.
Q- How do I know if my Video Card
is OpenGL compatible? / How do I get OpenGL drivers for my video
A- All video boards made
after 1999 are OpenGL compatible. However, not all cards include
the drivers for OpenGL. The driver will make it so that your card
works with OpenGL games. If you are having trouble getting the
game to load at all on your computer, the problem may be that you
don't have the OpenGL driver installed.
To solve this problem, you should
go to the website of your video card manufacturer if you have a
separate video card, or your motherboard manufacturer if your
video card is built into your motherboard. They should have
OpenGL drivers on their webpage.
If you are unsure who made your
video card, then you can determine this in one of two ways. The
link below for GLSetup.com will help you download a program that
will identify your board manufacturer and lead you to the correct
You may also go to Start, then to
Control Panel. In the Control Panel, click on the "System" icon.
(You may have to unhide it depending on what version of Windows
you are running) After you click on system, find the "Device
Manager." (In Windows XP, it is located in the Hardware tab) In
the device manager, click the "+" next to "Display adapters." The
information that branches down off of "Display Adapters" gives you
the necessary information for your video card. You may choose to
write down this information and do a search for the manufacturer,
or you may be able to find the manufacturer from
Alternatively these links may help:
Q- How do I download a game,
install it, and then play it?
A- Downloading a game can be
intimidating for anyone. The following steps will guide you
through the process so you can start enjoying all the games BCSoft
has to offer immediately.
Step 1: Find the game you
want to download. From the "Downloads" page, find the button that
says "Download" that is located to the left of the game you want
to download and click on the button, you will see the following
Step 2: From the options
given, choose "Save."
Step 3: After you click on
"Save" you will see the following box pop-up on your screen:
Step 4: With the screen
above showing on your computer screen, you will need to choose
where you are saving the file. It is important that you save it
in a location where you will be able to find it. If you are
unsure where to save it, I recommend saving it to either your
desktop or in c:\
Step 5: While the game is
downloading, you will see the following screen: It will float
pieces of paper from left to right (from the world to the folder)
as the file is downloaded. Below, the white "Progress Bar" will
fill in either blue or green until the file is fully downloaded.
Below you have a box that says "Close this dialog box when
download completes." I recommend that you uncheck that box. When
the download is complete, click on "Open" and the installation of
your new game will begin. (skip to step 6)
Step 5b: If you chose not to
open the file when it was done downloading, you will need to
locate it. If you saved it to your desktop, just look at your
desktop until you find the file. Once you have found it,
double-click on the file.
Step 7: After you
double-click on the file you will be told that your action will
install the game you downloaded, you can then choose whether or
not you want to continue with the installation.
Step 8: You are then told
that you are about to install your game. In order for the
installation to go off without any problems, you should not run
any programs in the background. This means you should close down
your internet browser, such as Internet Explorer or Netscape
Navigator, and not have any programs listed at the bottom of your
screen in the taskbar. Click on "Next >" to continue to the next
Step 9: The next part of the
installation is the License Agreement. Please read the agreement
and be sure you follow it, you are legally bound to do it if you
agree and can be prosecuted in a court of law. If you accept the
agreement, click on the dot next to "I accept the Agreement" and
you will then be able to click on the "Next >" button. If you do
not choose to accept the agreement, you will not be able to
continue the installation. Please contact BCSoft for a refund if
you choose not to accept the agreement on a BCSoft game. Click on
"Next >" to continue to the next step.
Step 10: The "Destination
Directory" is the location where the game will be installed. You
should choose a location that will be easy for you to find in the
future. We recommend that you not change where the game is going
to be installed unless you have a specific reason for doing so.
Any possible Future updates will assume you installed in the
default directory, and if you did not, you'll need to point the
update to the correct directory in order for it to work correctly.
Click on "Next >" to continue to the next step.
Step 11: The "Start Menu
Folder" is the location you will find the game on your start
menu. So when you click on "Start" you will be able to find the
game. We will touch again on the Start Folder in step 17b if you
want to jump ahead and get a better idea of how it looks. Click on
"Next >" to continue to the next step.
Step 12: This step allows
you to create a desktop icon. A desktop icon will make it easier
to find the game after you have installed it. We recommend that
you do not uncheck the box next to "Create a desktop icon." We
will return to the desktop icon in step 17. Click on "Next >" to
continue to the next step.
Step 14: This step is just
to verify that the directory where the game installed is where you
want to have it installed. If you do not like the location or any
other option of the installation, choose "< Back," otherwise,
click on the "Install" button and the installation will commence.
Step 15: During this step
you need do nothing but watch as the installation occurs. Each
file will be named (albeit briefly) as it is pulled out of the
installation file and installed onto your computer. When the
files have all been installed, you will automatically be taken to
the next step.
Step 16: Installation is
complete! Now to run the game the first time, you can leave the
box next to "Launch [Game Title]" checked and click on the
"Finish" button, and the game will start right up!
Step 17: After you have
played and left the game, you will be able to return to it in the
future by finding its icon on the desktop and double-clicking on
it. If you did not choose to create an icon when you installed
the game, you can launch it a different way as shown in step 17b.
Step 17b: If you choose to
or not to create an icon, you will always be able to launch the
game by clicking on start, going to programs and choosing the
game's title, and then finding the game from the selected items
and clicking on it.
That concludes our look into how to download
a game, install it, and then run it. If you have any further
questions, please post them in the forum and we'd be happy to
answer them for you.